What to do if your DRAM's RGB is stuck with red ends

When your CORSAIR DRAM's RGB has red lights on each end, it means that it is in firmware update mode. If your DRAM is currently stuck on firmware update mode, here are some ways to fix the issue.

Step 1: Remove conflicting software

Certain software have been known to conflict with iCUE and cause issues with RGB lighting. Below are some known software that cause conflict; remove them and see if your DRAM issue is resolved:

• EVGA Precision XOC
• MSI Mystic Light and/or Dragon Center
• ASUS Aura RGB
• ASUS Armoury Crate
• Razer Synpase
• Logitech G Hub
• Thaiphoon Burner
• Gigabyte RGB Fusion

Step 2: Force flash the DRAM firmware

If you do not have any conflicting software, try forcing flashing the firmware of your DRAM.

There are two ways to force flash firmware:

• Use iCUE to force an update, which will pull the latest firmware from CORSAIR servers
• Use iCUE to browse for a firmware file provided by our support team; you can ask for the firmware file by contacting the support team and creating a help ticket

To force flash your DRAM firmware:

1. Open iCUE.
2. Select your DRAM on the iCUE home screen.
3. Click Device Settings.
4. Click Check for Updates; you should get a message saying "Latest Version."
5. Click the three dots next to "Latest Version."
6. Select one of the options:
   • Click Force Update to force a firmware update to your DRAM.
   • Click Browse for Firmware to browse and open the firmware file provided by Tech Support.