FAQ

Xeneon 315QHD165 31.5-Inch Gaming Monitor FAQ

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Power LED not on.

  1. Press the power button on the back of your monitor to check if it is set to ON.
  2. Check to see if the power cable is fully plugged into the monitor as well as the power adapter.
  3. Check Power LED toggle in OSD System Setting Menu is toggled on.



No image on the screen.

  1. Check to see if your monitor is on.
  2. Check to see if the video cable is properly connected to the monitor as well as the source device.
  3. Check the quality of the video cable and ensure that it isn't damaged. Avoid low-quality video cables and extensions.
  4. Check which video source input your monitor is set to (if the Auto Source feature is disabled in OSD).
  5. Connect another source device to test monitor video input.
  6. Connect the source device to another available monitor to test video output.
  7. Avoid hot plugging the monitor. Have the monitor connected to the source prior to powering up the source device.



Image too light/dark.

  1. Adjust the brightness/gamma/contrast settings via the OSD.
  2. Reset the monitor to factory settings.



Video signal not supported.

Check the video output settings of the source device. Supported input resolutions for the CORSAIR XENEON 315QHD165 Gaming Monitor are listed in Section: Table 2 of QSG.



Image is stretched/squished.

Check the "Aspect Ratio" setting under "System Setting". By default, this is set to "Auto", however, in certain instances, you may need to manually set an aspect ratio (ex: certain combinations of adapters and retro game consoles).



Image has color issues.

  1. Check the quality of the video cable and ensure that it isn't damaged. Avoid low-quality video cables and extensions.
  2. Reset the monitor to factory settings.
  3. Adjust the picture settings via OSD.



Artifacts in onscreen image.

  1. Check the quality of the video cable and ensure that it isn't damaged.
  2. Check your source device, a faulty graphics card or a game console may require contacting the manufacturer for assistance.



Monitor has a dead pixel.

  1. No bright (stuck on) pixels allowed.
  2. 0 bright subpixel allowed (red, green or blue).
  3. 7 dark subpixels allowed.



What kind of VESA mount is compatible?

CORSAIR XENEON 315QHD165 supports a standard 100mm x 100mm mount, the monitor head must be removed from the stand. Use the mounting screws supplied with your VESA mount.



My CORSAIR XENEON monitor isn't detected by CORSAIR iCUE.

Currently, the CORSAIR XENEON 315QHD165 doesn’t support iCUE.



What adaptive refresh rate options are available to CORSAIR XENEON?

The CORSAIR XENEON 315QHD165 is certified for AMD FreeSync and is also NVIDIA G-SYNC compatible.



AMD FreeSync / G-SYNC isn’t enabled.

  1. Check that AMD FreeSync is enabled via OSD.
  2. Check your graphics card settings and ensure that AMD FreeSync / NVIDIA G-SYNC is enabled. AMD FreeSync functions over any of the video ports. NVIDIA G-Sync compatibility only works over DP.



I'm not getting the monitor's rated 165Hz refresh rate.

  1. Check your graphics card/system display settings and ensure that the 165Hz refresh rate has been enabled. See Supported Display Mode Table in Appendix for available options.
  2. Check the quality of the video cable and ensure that it isn't damaged. Avoid low-quality video cables and extensions.



How to update FW?

  1. Prepare an USB flash drive and format the disk with FAT32 or NTFS.
  2. Download and save the USB firmware upgrade bin file in USB flash drive root directory.
  3. Power on monitor and connect with a video source. Plug USB flash drive into monitor “SERVICE” port.
  4. Select “FW Update” option to “ON” in OSD (System Setting / FW Update).
  5. Monitor will start firmware update process automatically. It will take around one minute.
  6. After update process finish, OSD will show the message below down and please follow the instruction:
    "Firmware Update complete"
    "Please un-plug power supply for 5 seconds, then re-plug and power on monitor"
  7. Check FW version after upgrade on OSD “Information” menu.
  8. Do "Factory Reset" in OSD menu if the FW version is not updated.

NOTE: See support document for detailed instructions on how to properly update firmware.



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