If your Xeneon 32QHD165 gaming monitor is having problems displaying images, try the steps below.
If your monitor does not display any images, check the following:
If you have checked the above and the monitor still does not display images, contact Customer Support and we will provide further assistance.
If the monitor display is too light or too dark, you can adjust the brightness/gamma/contrast settings via the OSD.
If you are still having issues with the monitor image, try resetting the monitor to factory settings.
A stretched or squished image may be caused by an aspect ration issue. Check the Aspect Ratio setting under System Setting.
The Aspect Ratio setting is set to "Auto" by default, but there are certain instances where you may need to manually set the aspect ratio, such as for certain combinations of adapters and retro game consoles.
If your monitor displays images with color issues, the first thing you should do is check the quality of our video cable and make sure it is not damaged. Avoid using low quality video cables and extensions.
If your video cable is fine, try adjusting the picture settings via OSD. If that does not work, try resetting the monitor to factory settings.
If you see artifacts in the onscreen image, first check the video cable to ensure it is not damaged.
If your video cable is fine, check your source device as faulty graphics cards or a faulty game console can cause image issues. Please note that you may require contacting the manufacturer for assistance.
Corsair has a Zero Dead Pixel policy for our monitors. If your monitor has 1 or more bright pixels or 6 or more dark subpixels, you can exchange the monitor as long as it is within its 3-year warranty period.
You can read more about our Zero Dead Pixel policy here.
