FAQ

Corsair Voyager FAQ

Why is my CORSAIR VOYAGER not powering on?


Check for a loose or misaligned power adapter. Verify that the AC adapter is properly inserted into the wall outlet. After verification, if your CORSAIR VOYAGER does not power up after pressing the power button, contact CORSAIR Support.



How do I fix flickering or flashing screen on my CORSAIR VOYAGER?


Verify that you have the latest software, drivers, and Windows updates for your system.



How do I fix audio issues on my CORSAIR VOYAGER?


Verify that you have the latest software and drivers installed for your system. If the problem persists, right-click the Audio Icon in your System Tray located at the bottom right corner of your desktop. Select “Troubleshoot sound problems” and follow the instructions. If the problem continues, contact CORSAIR Support.



What do I do if the VOYAGER S-Keys are not accessible in STREAM DECK software application?


Verify that iCUE is running and that the STREAM DECK integration is selected in iCUE. Enter iCUE settings by selecting the gear wheel, select SOFTWARE and GAMES and make sure that the “Enable Software Integrations” switch is selected. STREAMDECK.exe should show as Active Client.



What do I do if RGB Game Integrations aren’t working in supported game?


Verify that iCUE is running and that the game integration is selected in iCUE. Enter iCUE settings by selecting the gear wheel, then select SOFTWARE and GAMES and make sure that the “Enable Game Integrations” switch is selected.



The VOYAGER S-Keys and Center Display are not lit up? What should I do?


The brightness settings may be turned down. Press FN+F4 several times to increase brightness. If that does not solve the problem, check that lighting is turned on in iCUE. Select Macro Bar in iCUE, then select Lighting Effects, Click on Yellow +, Quick Lighting Zone “ALL” and then select desired color.



Can I use a lower-watt power adapter on my CORSAIR VOYAGER?


For an optimal experience while using your CORSAIR VOYAGER, use the provided 230-watt power adapter. The CORSAIR VOYAGER will work with a 100W USB-C Travel Charger as well at the power delivery levels as defined in the specifications table.



How many external monitors can I connect to my CORSAIR VOYAGER?


The CORSAIR VOYAGER supports up to 3 external monitors connected via the available type-C ports.



How do I keep my CORSAIR VOYAGER at optimal temperature while gaming?


To optimize the temperature of your CORSAIR VOYAGER while gaming, follow these tips: Keep the air vents clear, game in a cool environment, adjust fan speed, close background programs, and verify that you have the latest software, drivers, and Windows updates for your system.



Why is my WiFi and/or Bluetooth not working?


Check available Wi-Fi networks being displayed in Windows, and that your sign-on credentials are accurate. If you still are not able to use Wi-Fi and/or Bluetooth connectivity, contact CORSAIR customer support.



Do I need iCUE on my CORSAIR VOYAGER?


iCUE is required on CORSAIR VOYAGER to control the S-Keys and Display screen as well as allow ELGATO STREAM DECK software integration.



How do I enter System BIOS?


Press and hold the DEL key during system bootup sequence to enter the System BIOS. This should only be done by advanced users.



How do I enter System Recovery mode?


If you are having problems with your CORSAIR VOYAGER and need to enter System Recovery mode, press and hold F8 key during the system bootup sequence.



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