Welcome to the Corsair customer service FAQ. Review the questions
below, and if none of them answer your specific need, you may
Click Here to be directed to the contact form for customer service.
General Questions
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Does Corsair offer individual or team sponsorships?
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We are not currently accepting any requests for LAN Party or other sponsorships.
We appreciate your interest but must regretfully decline the opportunity.
Click Here and leave us your contact details so that we can notify you if
we restart this program in the future.
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Does Corsair support reviewer sample requests?
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We are happy to review your request to review Corsair products. Please
Click Here to submit your request for review samples.
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How can my company become a distributor/reseller of Corsair products?
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Click Here to contact our Sales team.
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Rebate Questions
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Where can I check the status of my rebate?
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If you have purchased from Tiger Direct, please call 1-800-286-9146 or go to: http://www.worldwiderebates.com/customer/default.aspx
for the status of your rebate.
For ALL OTHER reseller purchases, please call 1-888-941-2912 or go to:
http://corsairmemory.rebateaccess.com/ for the status of your rebate.
Please be ready to supply the following information:
- Tracking ID (If you received email communication regarding your submission)
- Purchase Date
- Product(s) Purchased
- Your Contact Information
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How long does it take to receive a rebate check?
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Please allow approximately 8-10 weeks for processing from the date we receive your
documentation.
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My rebate check expired, what can I do?
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Corsair is unable to reissue expired rebate checks. If you feel you were not given
a sufficient amount of time to cash your rebate check, please scan and send a copy
of the mailing envelope you received showing the postage date as well as a copy
of the rebate check. Click Here to contact
us and arrange to send us copies of your envelope and check.
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I never received my rebate check. The website shows that the check has been mailed. What should I do?
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If you purchased from Tiger Direct, please call 1-800-286-9146 or go to:
http://www.worldwiderebates.com/customer/default.aspx for an update on your
rebate.
For ALL OTHER reseller purchases, please call 1-888-941-2912 or go to:
http://corsairmemory.rebateaccess.com/ for an update on your rebate.
Please be ready to supply the following information:
- Tracking ID (If you received email communication regarding your submission)
- Purchase Date
- Product(s) Purchased
- Your Contact Information
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RMA Questions
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I may need a refund or replacement, how can I utilize my warranty?
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Corsair offers direct warranty fulfillment for replacements only. You can submit
an online warranty replacement request at:
http://www.corsair.com/helpdesk/default.aspx. Please allow 24hrs for processing.
For available refund options, please contact the original reseller/distributor with
whom you purchased.
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Does Corsair offer advance replacements for RMAs?
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Corsair does offer an advance replacement option which requires a valid credit card.
Corsair will charge your credit card a prices based upon the product being shipped.
A full charge will be made on your credit card on the date of shipment. Upon receipt
of your returned product, your card will be refunded.
Allow 10-15 business day processing upon receipt of your returned product.
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I show that my product was received by Corsair however
I have not received any updates on my return. What should I do?
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Updated information regarding your RMA can be found on our website at:
http://www.corsair.com/helpdesk/default.aspx you may enter in your case number
and password (if provided).
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Do I have to pay for shipping to return my defective product back to you?
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Yes, all returns to Corsair are to be paid by the company/person making the return.
Corsair will pay for all replacement freight costs following the receipt of your
return.
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